Privacy Policy for Tidal App

Effective Date: February 1, 2025

Last Updated: February 1, 2025

Tidal App ("Tidal," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains in extensive detail how we collect, use, disclose, and safeguard your personal information when you access and use our ride-hailing services through our mobile application, website, and other related platforms.

1. Introduction to Privacy

Privacy is a fundamental right, and we at Tidal App take extensive measures to ensure that your personal information is handled with the highest standards of security and confidentiality. Our policy is structured to provide transparency about how your information is gathered, processed, and protected.

This document is divided into multiple sections to address every aspect of our data collection and protection practices.

2. Information We Collect

2.1 Information You Provide

To use Tidal App’s services, users voluntarily provide the following details:

• Identity Information: Your full name, email, phone number, and profile image.
• Financial Information: Credit card details, banking information for payments, and billing history.
• Ride Information: Pickup and drop-off locations, timestamps, ride preferences, and special requests.
• Driver-Specific Information: Licensing, vehicle documentation, insurance details, and performance metrics.
• Customer Interaction: Communications through our platform, including chat messages, support inquiries, and complaint resolutions.

2.2 Information Collected Automatically

Upon using Tidal App, the following data is automatically collected:

• Geolocation Data: Real-time GPS tracking for navigation, route optimization, and security measures.
• Device Metadata: Device model, operating system, browser type, mobile carrier, IP address, and session durations.
• Usage Metrics: Time spent on different sections of the app, frequency of rides, and app feature interactions.

3. How We Use Your Information

The personal data collected is used strictly to enhance user experience, improve security, and fulfill operational requirements:

• Processing ride requests, payments, and ensuring a seamless user experience.
• Monitoring ride patterns for optimization and service improvements.
• Enhancing security through fraud detection, authentication mechanisms, and emergency support services.
• Ensuring compliance with applicable laws, regulations, and legal obligations.
• Sending important notifications related to account security, ride status, and policy updates.

4. Data Sharing and Disclosure

Personal data is not sold but may be shared with:

• Service Providers: Payment processors, cloud storage solutions, AI analytics, customer support tools.
• Law Enforcement: If required for security, fraud prevention, or legal investigations.
• Third-Party APIs: Location services, AI-based ride optimization, promotional partner integrations.

5. Data Retention Policies

Personal data is retained for as long as necessary for legal compliance, security monitoring, and business operations. Upon expiration, data is securely deleted.

6. Security Measures

Industry-leading security frameworks, including AES encryption, multi-factor authentication, and real-time breach monitoring, are employed to protect user data.

7. Your Rights

Users have control over their personal data:

• Right to Access: Retrieve personal data upon request.
• Right to Rectification: Modify incorrect or outdated information.
• Right to Erasure: Request deletion of personal data.
• Right to Data Portability: Transfer personal data upon request.

8. Cookies and Tracking Technologies

Cookies are used for performance analysis, fraud detection, and personalized services. Users can opt out via browser settings.

9. International Data Transfers

Data processing may occur outside the user’s country. Safeguards, including encryption and compliance frameworks, are in place.

10. Changes to This Privacy Policy

Updates may be made periodically. Users will be notified of significant changes.

11. Contact Information

Email: info@mytidalapp.com

Phone: +233 54 218 4628

Office Address: Tidal App Headquarters, Accra, Ghana